O reconhecimento no trabalho de profissionais de recursos humanos: o olhar da psicodinâmica do trabalho

Abstract

This research aimed to investigate recognition at work in human resources professionals through the perspective of the psychodynamics of work. That was accomplished by delineating the organizational context of these professionals, verifying their experiences of pleasure and suffering, as well as the defensive strategies applied in the yearning for recognition. This is an exploratory study, which included the collection of quantitative and qualitative information. The instruments used for data collection were: semi-structured interview, sociodemographic questionnaire, Work Environment Scale Evaluation (WES) and Evaluation of Pleasure-Suffering Indicators at work. 72 people from the 5 regions of Brazil took part in the research, of which two went beyond the quantitative part, also participating in the qualitative part. The results point to a work environment on alert marked by a critical work organization, depending on the pace and pressure. Socio-professional relationships are impacted by competitiveness and working conditions perceived as appropriate. The experiences of pleasure and suffering are present, being suffering related to professional burnout and pleasure related to satisfactory evaluations in the factors lack of recognition and freedom of expression. Pointing to a recognition process marked by professional exhaustion requiring the application of defensive strategies, which limit mobilization. It is proposed, at the end, as an indication of deepening, to identify the crossing of structural factors on HR workers, because even though it is not the subject of this study, when generating the data processing it is noted that the recognition might have color, region, age and sex.