A gestão do conhecimento e os desafios na implantação de um modelo de excelência baseado na norma ISO 3040

Abstract

The knowledge age brings the need of transformation in the corporate world, demanding the application of new methods of structuring and organizing work, in the search for greater com- petitive capacity. The International Standards Organization (ISO) realized the evolution of this segment and launched the draft version of a specific Knowledge Management (GC) standard in 2017, ISO / DIS 30401: 2017, which aims to, based on knowledge generated in the organizations, to enable the improvement of their processes, positively impacting the de- livery of services or the development of products. The implementation of the new ISO / DIS 30401: 2017 standard is one of the mechanisms to structure the KM in a systemic way for the survival of companies in an information economy. This research integrated the GC practices, addressed in the literature, with the requirements of ISO / DIS 30401: 2017 specific to GC and proposed an instrument to implement the standard that will help organizations in their application.