Instrumento de avaliação da satisfação de usuários de produtos de software

Abstract

It is a great challenge for any organization that produces softwares to reach a high level of quality in its product. To simply produce softwares with excellent technical aspects is not enough. There is a great demand for softwares that are widely accessible, easy to use and master, integrated with the workplace and, above all, that are developed targeting at the end users. To develop aiming the end user may trigger a very subjective criterion which is the satisfaction that the user acquired having used a given software. This satisfaction is nothing more than the perception of the user about the product, which can be influenced by some factors related to the observer, the target of the perception or the even context of use. Based on the stated assumptions, this research worked on a different approach from the other usual software evaluation concept, which has allowed the construction of an instrument to evaluate the end users satisfaction of software products that besides identifying the level of determined satisfaction of the user with characteristics, functionalities and behaviors of the evaluated software, it also analyzes external factors to the software that can impact in its satisfaction, thus providing subsidies to the company in charge of developing the product so that it implements direct improvements to the necessities of the end users of its software.