Gestão da Qualidade dos Processos Assistenciais e Acreditação Hospitalar

Abstract

This work is an observational study, descriptive and qualitative, of a conventional sample of hospitals accredited by the National Organization of Accreditation and by the Brazilian Consortium of Accreditation, in Brasília, São Paulo and Porto Alegre. It is informed in this work what is in common in daily actions to maintain the stamp of an accredited hospital. It describes the process of implantation of accreditation from the administration of quality of the process of assistance, involving the clinical administration and the administrative management particularly and necessarily. It also shows the improvement obtained with the accreditation, easy and difficult factors of the process of accreditation in the hospitals. Inside the process of accreditation, it is discussed and evaluated the process of relation between the institution and the patient; how the accreditation can guarantee a better security to the patient, the mapping and improvement of the processes of assistance and the insertion of the accreditation as qualitative increment. Indicate the stages of the accreditation and the main instruments of the process, with indicator worksheet commonly used by hospitals that decided to evaluate the quality of the process of assistance.