Administração de desempenho de ambientes de tecnologia da informação em organizações do Distrito Federal

Abstract

The complexity of the management in distributed environments, formed for servers of net, data bases, internet and other tools for final users, became more difficult the task of monitoring and maintenance of performance levels in environments of information technology. Knowing the components that influence the performance in the architectures of information systems is basic for the adoption of one politics of performance administration in an organization. Also it is necessary to identify which are commonly the action forms used by the information systems managers so that these tasks are more including and efficient. The main objective of this dissertation is to verify if the possessing environment organizations of information technology in the Distrito Federal make use of politics of performance administration, to analyze the main problems found for the adoption of a methodology of performance administration, and finally to define and to consider a model of performance management.