O uso da teoria de redes sociais na manutenção de software

Abstract

The Information Technology cross-over the modern world, and each time more software is part of daily life. This new world of information, as well as software is in constant mutation, needing, of course, maintenance, either to correct errors, to adapt processes or evolutes, perfecting its functionalities. The benefits of this new world can be perceived at the most diverse moments, however for the people who works directly with the maintenance of this new world the reality is different. They are common feelings of stress, anguish and the sensation of that the software maintenance is not being carried through in accordance with the client quality perception. Many tasks of this process on account stops in weak processes and innumerable impediments of interpretations badly succeeded or lost fundamental basic details. To finish with this depressive feeling in the software maintenance, it is necessary to change the focus of the software maintenance as a linear process of many individual works for a collaborative structure where the knowledge is shared and the focus is the results waited and not the conclusion of the definite processes. In an unknown and rich-variable process like the software maintenance the proposal of this work is to bring for the environment of software maintenance the concepts of the Social Networking Theory, in order to rescue the focus in the customer and the effective sharing of the knowledge, giving to the process, tools closer to its natural complexity.