Aprendizagem organizacional : um estudo de caso aplicado à execução do Programa Nacional do Livro Didático (PNLD)

Abstract

Nowadays, organizations face a competitive and globalizing environment. From this follows complexity and uncertainty in the business environment, requiring companies changes and innovations to remain present and growing. In the public sector, the citizen has been increasingly demanding more standards of excellence in service exercising the right to charge the fulfillment of the mission of the institutions. In this context, organizational learning has emerged as a relevant issue to generate and use of new knowledge in the search for solutions and improvement in services or products. This study has aimed to characterize the process of organizational learning in the management of the Programa Nacional do Livro Didático (PNLD) developed by the Fundo Nacional de Desenvolvimento da Educação (FNDE), a federal agency responsible for the accomplishment of educational policies of the Ministry of Education. Using a qualitative, descriptive and documentary research, were surveyed the major actions of the improvements undertaken in carrying out the Program for the last eight years seeking the evidences that led the implementation of these actions and generated the expected results. With this research was characterized the existence of learning of simple and double cycle on the accomplishment of PNLD.