A aprendizagem de profissionais de TI : além dos métodos formais

Abstract

Understanding the individual learning process would be a starting point to understand the organizational learning, due to the learning and adaptation necessity in a constantly changing organizational environment. Joining the challenge of ongoing learning, there is the strategic role of the Information and Communication Technology (ICT), which is more and more inserted every day in government and society. It is in this context that it becomes important to observe how professionals learn, since the individual identity of organizations prevents the existence of unique models of learning. It is with this intention that the study observed the learning of 39 public ICT professionals at the Superior Military Court. The mixed method research used exploratory data analysis, thematic analysis technique and thematic categorical analysis. It became evident that within each specialty related to the nature of the activities carried out by IT professionals, there may be differences in the use of one or another learning activities, what demonstrates the need of no generalization in the use of practices among IT professionals inside the organization. Facilitating and inhibitor factors of learning were raised in the perception of professionals and topics such as relationship with colleagues, work environment, and the superior and senior management performance have emerged as influencers of learning. Finally, 6 categories of perceptions of informal learning were created: interpersonal relationships, work practices, knowledge sharing, search for publications, unsystematic training and autonomous.